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Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase is delivered, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 10 days after delivery
Shipment
The orders for the user are shipped through registered domestic courier companies and/ or speed post
only.
Orders are shipped within 3 days from the date of the order and/or payment or as per the delivery
date agreed at the time of order confirmation and delivering of the shipment, subject to courier company/
post office norms.
Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority.
Delivery of all orders will be made to the address provided by the buyer at the time of purchase.
Delivery of our services will be confirmed on your email ID as specified at the time of registration.
If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable
Return policy
We offer refund / exchange within first 7 days from the date of your purchase.
If 7 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.
In order to become eligible for a return or an exchange,
(1) the purchased item should be unused and in the same condition as
you received it,
(2) the item must have original packaging,
(3) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
You agree that there may be a certain category of products / items that are exempted from returns or
refunds. Such categories of the products would be identified to you at the item of purchase.
Refund and Cancellation policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
1. Cancellations will only be considered if the request is made 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
2. MS SKYLINE ENTERPRISE does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
3. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 7 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
4. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
5. In case of any refunds approved by MS SKYLINE ENTERPRISE, it will take 7 days for the refund to be processed to you.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
Skyline Enterprise
Jetaban 95, Arya nagar, Byelane-2
P.O- Gopinath Nagar, Guwahati, Assam
Pin – 781016
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info.forestmama@gmail.com for questions related to refunds and returns.
